As Gartner writes, “FES combines the actions a provider can take that help customers feel more in control of their financial lives.” Research shows that FES levels are even a better predictor of positive relationships and revenue growth than an NPS score.

Download this Gartner report to read more about FES.

Source: Gartner, Support Financial Empowerment to Transform Customer Service Into Growth, By Kristy Hoffman, 8 June 2023.

Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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